Yes, wherever you are, we will be able to deliver the products to you.FedEx or DHL might in some cases apply a nominal “remote area charge”. This is very rare but can happen when your delivery address is too far from the main logistics centers.If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.
No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. Now we support MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).
Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. Rolytoy staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.
Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
You are covered by our 180 Day guarantee.
So if the product doesn’t work, we’ll help you send it back to us in China to get it fixed.
Assuming the product is still in warranty and was not physically damaged, you can return it to Rolytoy and we will repair it, or give you an equivalent replacement product.
All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Rolytoy. In the case of sending back repaired or replacement items, Rolytoy pays the return shipping cost back to you.