1.What Can I Do If My Product Has A Problem!?
---1.Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
---2.If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
---3.Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
You are covered by our 180 Day guarantee.
So if the product doesn’t work, we’ll help you send it back to us in China to get it fixed.
2.What if the product is broken?
---1.Assuming the product is still in warranty and was not physically damaged, you can return it to Rolytoy and we will repair it, or give you an equivalent replacement product.
---2.All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from us.
---3.Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Rolytoy. In the case of sending back repaired or replacement items, Rolytoy pays the return shipping cost back to you.
3.What can I do if I want to cancel my order ?
---There are three sisuations about Cancellation
---1.If you want to cancel the order when just pocess the payment, click “my order” and ” cancel the order” .
---2.If you want to cancel the order after shipment, please cantact us and provide your order number and let me know the reason of cancellation, we will deal within 3 working days.
---3.If you want to cancel the order after recieved the parcel, please deal it according to the “return” rules.